TERMS & CONDITIONS
Establishment of an account with Rockford Wholesale constitutes agreement and
acknowledgement of the terms and conditions contained herein. This agreement also prohibits
any customer from printing or copying any photography, sales materials, or product designs in
any form without expressed written consent by Rockford Wholesale. With acknowledgement of
these conditions, customers are agreeing to purchase products for resale only.
For any questions or inquiries, please contact customer service by email at
PRICING
Pricing may be changed without prior notification. For confirmed pending orders that are credit
approved, price changes will take effect with the following order. In the event an incorrect price
is listed, Rockford Wholesale reserves the right to cancel, amend, or refuse any orders
containing the incorrect price. Prices are F.O.B Rockford, Alabama.
Pricing is determined by qualification of the customer as a Trade or Volume customer. Retailers
with a valid resale certification or Sales Tax Exemption form and a storefront location qualify for
wholesale pricing. Trade pricing applies to all independent designers with a business license
and resale certification or Sales Tax Exemption status.
PAYMENTS
Rockford Wholesale accepts payments via credit card, check, wire transfer, or Net 30 terms
through Lyons Credit. Initial orders must be prepaid through credit card or wire transfer. Credit
cards will be pre-authorized when an order is processed and charged at the time of shipment. A
credit card authorization form allows customers to authorize any and all charges.
There is a thirty dollar ($30) fee for returned checks.
Upon submission of a credit application and approval from an outside credit-reporting agency.
Net 30 terms may be granted after opening orders. Please allow up to six (6) weeks from
submission date for approval. Past due accounts are subject to interest charges of 1.5% per
month and revocation of Net 30 terms. Delinquent accounts may be submitted for collection and
will incur any associated legal fees and an additional 20% collection fee.
MINIMUM ORDERS
Minimum opening order amount is $5000 to achieve the Volume Pricing level. There are no
minimums for Trade pricing and no minimum amount for re-orders.
ORDERS & CANCELLATIONS
Orders may be placed online or via sales representatives. A purchase order or sales order
confirmation will be sent to customers. Through the Credit Card Authorization form, you are
authorizing Rockford Wholesale to charge the credit card at the time an order or backorder
ships.
Orders will be shipped as items become available, and out of stock items will be put on
backorder. Customers can only cancel backorders through written communication with
Rockford Wholesale.
Requesting a change or canceling an order does not guarantee that the order can or will be
changed. Orders that have been processed or picked for shipping cannot be cancelled.
SHIPPING & FREIGHT
Rockford Wholesale will ship to the continental United States. Special delivery instructions must
be provided at the time of ordering; examples include: delivery appointment needed, lift gate
required, or residential delivery address. The minimum freight charge is $125 plus Fuel
Surcharge. Freight rates can be found on our website and are subject to change without notice
or publication. Fuel surcharges are published by the shipping companies weekly, and change on
a continuous basis.
Rockford Wholesale will deliver via third party freight carriers. All shipments must be inspected
for visible carton damage upon receipt. Rockford Wholesale is not liable for damages incurred
during shipping. If any items are damaged during shipping, it is the buyer’s responsibility to
note this on the Bill of Lading. If damage is present, you reserve the right to refuse or keep the
item(s).
RETURNS & DAMAGES
Any claim for defective or missing items must be reported to Rockford Wholesale within ten (10)
days of receipt. Claims must be submitted in writing to
[email protected] Claims must also include item numbers, order
numbers, and photographs of the original carton, product label, and merchandise damage. Any
claim submitted without the required photographs and information will not be submitted. If a
Bill of Lading was signed without any noted exceptions, claims on missing merchandise will not
be honored.
For defective products, Rockford Wholesale will either supply repair parts, replace, credit, or
provide an allowance for local repair for a period of one (1) year from the customer receipt date.
Any discontinued products or items listed as “as is” are not covered by any warranty. Any items
used in commercial settings are not covered by any warranty.
Returns for reasons other than freight damage or manufacturer’s defects must be pre-approved
by Rockford Wholesale through a Return Merchandise Approval (RMA), which can be obtained
through your sales representative or online. Authorized returns are subject to a 20% restocking
fee and any incurred freight charges. Any merchandised returns without authorization will not
be accepted. Items with evidence of abuse or commercial use will not be accepted.
The RMA will contain instructions for returning merchandise. These instructions will include
information regarding a specific carrier that must be used for the return. Merchandise must be
sufficiently repackaged so as not to incur any damage in transit. If damage occurs in transit,
credit will not be given.
FREIGHT DAMAGES: You are responsible to note any freight damage at the time of delivery on
the BOL (Bill Of Lading). Failure to do so will result in an automatic denial of the claim and loss
of the product cost to you. Rockford Wholesale can only assist you with trying to recover your
cost with the shipper, however; if receiving guidelines are not followed, the claim will most likely
be denied. IT IS IMPERATIVE THAT YOU NOTE DAMAGE AT THE TIME OF DELIVERY WITH
THE SHIPPER ON THE BOL.
WARRANTY
All Rockford Wholesale items are under a limited one (1) year warranty from date of sale. This
warranty covers manufacturer defects and damages.
Frames and springs are warranted against manufacturing defects for the lifetime of the product.
Rockford Wholesale warrants the purchaser protection against abnormal loss of resiliency of the
cushions for three (3) years. Any manufacturing defects of the metal parts of reclining, swivel, or
sleeper mechanisms are covered by warranty for three (3) years. Sleeper mattresses, excluding
the cover and softening of foam, are also protected against manufacturer defects for three (3)
years.
Abnormal wear and abnormal loss of resiliency should not be confused with softening and
flattening of foam and fibers, which are considered to be normal wear and are thus not defects.
Compressing of polyester or other cushion fill material with regular use is not considered loss of
resiliency. Due to the down and feather composition of many of our upholstered pieces,
cushions and pillows will need to be “fluffed” from time to time.
Upholstery warranties do not cover standard wear, fabric shrinkage, stretching, or wrinkling.
Any treatments, as well as improper cleaning, will void factory warranties. Reupholstering or
re-covering the frame also voids all warranties, as some or all inner or hidden components may
be altered. This warranty does not cover fading, as upholstery should never be placed in direct
sunlight, and is not valid where there is evidence of soiling, misuse, abuse, negligence, accidents,
or commercial use. Evidence of animal use will void any and all warranty by Rockford Wholesale.
Leather is a natural material and every hide is uniquely enhanced by nature, especially in
uncorrected leathers. Wrinkles, scratches, insect bites, barbed wire marks, healed scars, and
other natural markings should not be considered flaws. Color variations occur normally within a
hide, as well as from hide to hide, as no two hides are alike.
Rockford Wholesale warrants casegood, occasional, and accent products free from manufacture
defects in materials and workmanship on all wood products for a period of one (1) year from the
date of purchase.
Warranties on all products do not apply to damages arising from such neglect as accidental,
intentional, institutional, commercial use; wear to hardware or casters, exposure to extremes in
temperature, humidity, and misuse of product. Warranties do not apply to natural variations in
color, grain, or texture of products made from reclaimed wood or other reclaimed materials.
APPEARANCE & CARE
Because our products are made with wood, natural fibers, and other natural materials, variation
from piece to piece will occur. We strive to accurately portray, depict, and describe our items,
but differences in grain pattern, color, or sizes will occur between pieces. Measurements and
photos are approximations only.
Any natural hide products cannot be matched for an order. Texture, tone, and color will vary.
Products described as “gray” can range from charcoal to white, and products described as “tan”
or “beige” can range from dark brown to cream, and differences in patterns, spotting, or other
marks will occur. Hair length may range from long to short.
Materials, particularly wood and leather, can change over time. Please provide proper care for
your merchandise.